University Library Technician (Billing Manager)

William E. Laupus Health Sciences Library

East Carolina University

​August 2017 - Present

 

• Primary support for billing affairs and upholding billing/collections policies and SOPs

• Daily balancing of receipts; Create monthly invoices for ILL charges through ILLiad Billing Manager; track account status via Symphony reports

• Manage the service desk: help patrons, troubleshoot technology, supervise and train students

• Answer reference questions and record reference stats through LibChat and LibAnswers - Reference Analytics

• Implemented new workflow and procedures for equipment, coordinated with systems administrator and IT department to create equipment processing account

• Acquired the authority and responsibility of departmental timecard approvals in KRONOS

• Assisted Collection Services with the cataloging of a large order of new anatomical models

• ​Actively volunteering and training in the Archives, working with the institutional archivist on accessioning, inventory of donations, and other projects

 

 

Billing Manager for Circulation and Interlibrary Loan

J.Y. Joyner Library

East Carolina University

​July 2016 - August 2017

 

• As Billing Manager: Implemented billing and formal collections procedures in compliance with SOP

• Daily balancing of receipts; tracked notices; searched items/set items to lost in accordance with Symphony reports

• Assessed interest; sent demand letters; submitted past due debt to collections; transferred student debt to Banner

• Produced end of month and fiscal year end reports for accounts receivable aging debt, interest, and penalties

• As Circulation Supervisor: assisted patrons; checked in/out books, e-readers, equipment, etc.; processed payments; registered patrons; searched for requests in catalog; referred patrons to RIS; supervised student workers

 

 

Student Account Representative

North Carolina Wesleyan College

​May 2014 - August 2015

 

• Analyzed and reviewed student accounts in an Accounts Receivable capacity

• Posted transactions, processed payments, prepared billing statements, calculated payment plans

• Reviewed/input vendor invoices, balanced GL accounts, prepared month end reconciliation and check requests

• Created tracking spreadsheets for logging checks; compiled third party authorization/payment forms

• Composed weekly campus (collections) communications, assessed aging reports, created training manual